FAQ
Most frequent questions and answers
The buyer can have their VAT refunded in two ways:
On the checkout: If the buyer selects a country where we charge VAT/GST, there will be an option to add their tax ID and company details (with the exception of the US). The buyer can then proceed with a tax-free purchase once the system validates that their VAT number is valid.
On the receipt: If the buyer adds the ID and company details to the receipt they receive within 60 days of purchasing, they may be eligible for a tax refund. These tax refunds are actioned in bulk every few days by our buyer support team. Once the tax has been refunded, the buyer will receive an email confirmation and a tax-refunded invoice.
YES
You must enable this is settings > Preferences > Enable Keyboard Input Monitoring.
Make sure grant access in your os security.
YES
And it’s FREE with free CASTER version.
You need to make sure you granted access to the application to use microphone in the OS preferences > security > microphone
YES
You can transfer your license at any time. for more details see: https://gingeraudio.com/docs/recover-my-license-key/
YES
You won’t be asked for any additional charge. everything is included in this license.
YES
This is a CASTER Live feature.
YES
This is a CASTER Live feature.
YES
You can insert plug-ins on any application running on your Mac to seamlessly tailor its sound to your need.
You should use our uninstaller located at the bottom of this page.
YES
We made it easy to do from within the application. go to “Settings” and hit ” Delete all GroundControl Devices”.
Our vision is to bring high quality audio control to everyone.
Gamers, podcasters, you-tubers and anyone that needs easy management of all the audio on the Mac.
We are professional audio enthusiasts like to share our ideas with our users.
NO
We are compatible with all Mac security requirements. you don’t need to break your mac security level and endanger your safety.
YES
We run natively on M1 and M2 apple silicon computers. both the application and the GroundControl devices.
We also run natively on any intel based Mac with MacOS 10.13 and up.
NO
We won’t and can’t charge you. we don’t require any credit card for the FREE or for CASTER live Trial.
