FAQ

Most frequent questions and answers
The download doesn’t work in the Brave browser:
 
You should enable the Shields in the Brave browser.
Paddle VAT instructions:
 

The buyer can have their VAT refunded in two ways:

On the checkout: If the buyer selects a country where we charge VAT/GST, there will be an option to add their tax ID and company details (with the exception of the US). The buyer can then proceed with a tax-free purchase once the system validates that their VAT number is valid.

On the receipt: If the buyer adds the ID and company details to the receipt they receive within 60 days of purchasing, they may be eligible for a tax refund. These tax refunds are actioned in bulk every few days by our buyer support team. Once the tax has been refunded, the buyer will receive an email confirmation and a tax-refunded invoice.

YES

You must enable this is settings > Preferences > Enable Keyboard Input Monitoring.

Make sure grant access in your os security.

YES

And it’s FREE with free CASTER version.

You need to make sure you granted access to the application to use microphone in the OS preferences > security > microphone

YES

You can transfer your license at any time. for more details see: https://gingeraudio.com/docs/recover-my-license-key/

YES

You won’t be asked for any additional charge. everything is included in this license.

 

YES

This is a CASTER Live feature.

 

 

 

YES

This is a CASTER Live feature.

 

 

YES

You can insert plug-ins on any application running on your Mac to seamlessly tailor its sound to your need.

You should use our uninstaller located at the bottom of this page.

 

 

YES

We made it easy to do from within the application. go to “Settings” and hit ” Delete all GroundControl Devices”.

Our vision is to bring high quality audio control to everyone.
Gamers, podcasters, you-tubers and anyone that needs easy management of all the audio on the Mac.
We are professional audio enthusiasts like to share our ideas with our users.

 

 

NO

We are compatible with all Mac security requirements. you don’t need to break your mac security level and endanger your safety.

 

 

YES

We run natively on M1 and M2 apple silicon computers. both the application and the GroundControl devices.

We also run natively on any intel based Mac with MacOS 10.13 and up.

NO

We won’t and can’t charge you. we don’t require any credit card for the FREE or for CASTER live Trial.Â